What we collect

• Account details: your name, business name, email address, phone number and sign-in details.
• Business data you enter, upload or connect: purchase orders, items, inventory, shipments, work orders, invoices, documents, meeting notes and messages.
• Data from services you connect at your direction, such as marketplaces and shipping carriers.
• Usage and device data: pages visited, actions taken, IP address, browser and device type, collected through logs and similar technologies.
• Payment details, handled by our payment processor. We do not store full card numbers.
• Your phone number and your consent record, if you choose to receive text or WhatsApp messages.

How we use it

• To provide, run and support the Service.
• To send the account, security and service messages you need, and the reminders and alerts you choose, by email, in the app, by text message or by WhatsApp.
• To bill for the Service.
• To keep the Service secure, prevent misuse and fix problems.
• To improve the Service.
• To meet legal obligations.

Text messages and WhatsApp

You receive text or WhatsApp messages from Voleni only if you add your phone number and opt in, in your Voleni settings or when we ask you directly. Messages cover reminders, alerts about your orders, work orders and shipments, and account and security notices. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving messages, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the service providers that deliver the messages for us.

How we share it

We do not sell your personal information. We share it only:

• With service providers that host, process and deliver the Service for us (hosting, email, text and WhatsApp delivery, payments, and the processing of documents you upload), under agreements that limit their use of it.
• With services you choose to connect, at your direction.
• With the warehouse you work with, for the information you share with it through the Service.
• When the law requires it, or to protect the rights, safety and property of our customers, our users or Voleni.
• As part of a merger, sale or reorganization of our business, under this policy's protections.

How long we keep it

We keep your information while your account is active and afterwards as long as needed for billing, legal obligations and the resolution of disputes. You can ask us to delete your information, and we will do so unless the law requires us to keep it.

Security

We protect your information with safeguards that include encryption in transit and access controls. No system is completely secure, so please keep your sign-in details private and tell us at once if you suspect unauthorized access.

Your choices

You can view and update your account details in the Service. You can ask us for a copy of your information, or ask us to correct or delete it, by writing to hello@voleni.com. You can stop text and WhatsApp messages at any time by replying STOP, or by turning them off in your settings.

Children

The Service is for businesses and is not intended for anyone under 18.

Changes

We may update this policy. When we do, we will post the new version here with a new date, and tell you in the Service if the change is significant.

Contact

Voleni Inc, 4772 NE 12th Ave, Oakland Park, FL 33334. Email: hello@voleni.com.